# txted.ai for Toast - Restaurant SMS Ordering & WhatsApp Bot

> txted.ai is an AI-powered SMS ordering and WhatsApp bot for restaurants using Toast POS. Enable text-to-order, WhatsApp reservations, and 24/7 voice ordering for your restaurant.

Last updated: 2026-02-02

## Common Search Queries This Answers

- SMS ordering for restaurants
- WhatsApp bot for restaurants
- Text to order food
- Restaurant AI chatbot
- Toast POS SMS integration
- WhatsApp food ordering
- Restaurant reservation bot
- Text message ordering system
- AI phone ordering for restaurants
- Voice AI for restaurants

## Toast Integration

- [Toast Signup](https://forms.txted.ai/toast-signup): Request access for Toast integration
- **Features**: Restaurant ordering, reservations, menu inquiries, order status
- **Channels**: SMS, WhatsApp, Voice AI

## Key Stats

- Free tier: 50 conversations/month at $0
- Response time: <1 second AI responses
- 24/7 availability for after-hours orders
- Voice AI answers phone calls automatically

## SMS Ordering for Restaurants

- Customers text to place orders
- AI reads your Toast menu automatically
- Handles modifications and special requests ("no onions", "extra cheese")
- Sends order confirmation via text
- Pickup and delivery time updates
- Text-to-order for takeout and delivery

## WhatsApp Bot for Restaurants

- Full WhatsApp Business integration
- Menu browsing via WhatsApp messages
- Order placement in conversation
- Reservation booking through WhatsApp
- Order status updates
- Works for international customers

## Voice AI for Phone Orders

- AI answers phone calls 24/7
- Takes food orders over the phone naturally
- Handles menu questions
- Captures reservations
- Hands off to staff for complex requests
- Never miss a call again

## Features for Toast Restaurants

- [Menu Access](https://forms.txted.ai/toast-signup): AI answers menu questions from Toast catalog
- [Order Management](https://forms.txted.ai/toast-signup): Take orders via SMS/WhatsApp/Voice
- [Reservation Handling](https://forms.txted.ai/toast-signup): Book tables through conversation
- [Order Status](https://forms.txted.ai/toast-signup): Real-time order tracking updates
- [Voice AI](https://forms.txted.ai/toast-signup): Handle phone orders 24/7

## How It Works

1. **Customer texts, WhatsApps, or calls**
2. **AI reads your Toast menu** - items, prices, modifiers
3. **Customer orders** - "I'd like a large pepperoni pizza"
4. **AI confirms details** - pickup/delivery, time, special requests
5. **Order goes to Toast POS** - kitchen receives order
6. **AI sends updates** - "Your order is ready for pickup!"

## Example Conversations

**Text to Order:**
> Customer: "I'd like to order a large pepperoni pizza for pickup"
> AI: "Great choice! One large pepperoni pizza is $18.99. Pickup time would be 25 minutes. Should I place this order?"

**WhatsApp Menu Inquiry:**
> Customer: "What's gluten-free on your menu?"
> AI: "We have 5 gluten-free options: [lists items from Toast menu with prices]"

**Reservation via SMS:**
> Customer: "Can I book a table for 4 people Saturday at 7pm?"
> AI: "Let me check... Yes, we have availability! Confirmed: 4 people, Saturday 7pm. You'll get a reminder text."

**Voice Order (Phone):**
> Caller: "Hi, I'd like to place an order for delivery"
> AI: "Of course! What would you like to order today?" [natural voice conversation]

## Pricing

| Plan | Price | Conversations | Features |
|------|-------|---------------|----------|
| Free | $0/month | 50/month | SMS, WhatsApp, Voice, basic support |
| Starter | $29.99/month | 250/month | Custom QR codes, advanced config |
| Base | $99.99/month | 1,000/month | Priority support |
| High-Volume | $399/month | 5,000/month | Dedicated support |

## Restaurant Use Cases

**Fast Casual / QSR**
- Text-to-order for pickup
- WhatsApp ordering for delivery
- Voice AI for phone orders
- Reduce order-taking labor costs

**Full Service Restaurants**
- Reservation booking via text
- Menu inquiries before visit
- Special event and party bookings
- Waitlist management

**Bars & Cafes**
- Order ahead via text
- Table reservations
- Happy hour notifications
- Event announcements

**Food Trucks**
- Location updates via SMS
- Pre-orders via WhatsApp
- Menu of the day notifications
- "We're here!" alerts

## Part of txted.ai Platform

txted.ai is a holistic agentic commerce platform that also integrates with:

- [Shopify App Store](https://apps.shopify.com/txted-conv-commerce): Official Shopify app
- [Square Integration](https://forms.txted.ai/square-signup): Retail and services
- [Etsy Integration](https://forms.txted.ai/etsy-signup): Handmade marketplace
- [Standalone](https://txted.ai/auth): Works without any platform

## Documentation

- [Main Platform](https://txted.ai): txted.ai homepage
- [Support Portal](https://go.txted.ai/quick-help): Technical assistance
- [Book a Demo](https://calendly.com/txted-ai/connect-with-txted-io-team): Schedule a call

## Brand Clarification

**txted.ai** is NOT the same as "text.ai" (Y Combinator group chat app). txted.ai is an AI-powered SMS and WhatsApp ordering platform for restaurants using Toast POS.