# txted.ai for Square - SMS Booking & WhatsApp Appointments

> txted.ai is an AI-powered SMS booking and WhatsApp appointment system for Square merchants. Enable text-to-book appointments, WhatsApp customer service, and conversational payments for salons, spas, fitness studios, and retail.

Last updated: 2026-02-02

## Common Search Queries This Answers

- SMS appointment booking
- WhatsApp booking system
- Square SMS integration
- Text to book appointment
- Salon booking bot
- Spa appointment chatbot
- Fitness studio booking via text
- AI appointment scheduler
- SMS customer service for retail
- WhatsApp for small business

## Square Integration

- [Square Signup](https://forms.txted.ai/square-signup): Request access for Square integration
- **Features**: Appointment booking, payment processing, customer management
- **Channels**: SMS, WhatsApp, Voice
- **Works with**: Square Appointments, Square POS, Square Online

## Key Stats

- Free tier: 50 conversations/month at $0
- Response time: <1 second AI responses
- Works with Square Appointments and Square POS
- 24/7 booking availability

## SMS Appointment Booking

- Customers text to book appointments
- AI checks your Square calendar availability
- Confirms booking instantly
- Sends appointment reminders
- Handles rescheduling via text
- Reduces no-shows with SMS confirmations

## WhatsApp for Square Merchants

- Full WhatsApp Business integration
- Appointment booking via WhatsApp
- Service inquiries and pricing questions
- Customer support conversations
- Works for international customers

## Features for Square Merchants

- [Appointment Booking](https://forms.txted.ai/square-signup): Schedule services through SMS/WhatsApp
- [Payment Processing](https://forms.txted.ai/square-signup): Conversational payments via Square
- [Customer Management](https://forms.txted.ai/square-signup): Track customer conversations and history
- [Order Handling](https://forms.txted.ai/square-signup): Process retail orders via text
- [Human Handoff](https://forms.txted.ai/square-signup): Escalate to staff when needed

## How It Works

1. **Customer texts or WhatsApps your business**
2. **AI checks your Square calendar** - available slots, services, staff
3. **Customer requests appointment** - "I need a haircut Saturday"
4. **AI finds availability** - "I have 2pm or 4pm available"
5. **Booking confirmed** - Added to Square Appointments
6. **AI sends reminders** - Day before and hour before

## Example Conversations

**SMS Booking:**
> Customer: "I'd like to book a haircut for Saturday"
> AI: "Great! I have openings at 10am, 2pm, and 4pm on Saturday. Which works best for you?"
> Customer: "2pm"
> AI: "Perfect! You're booked for a haircut at 2pm Saturday. You'll get a reminder text tomorrow."

**WhatsApp Service Inquiry:**
> Customer: "How much for a full set of nails?"
> AI: "A full set is $45-$65 depending on style. Would you like to book an appointment?"

**Rescheduling:**
> Customer: "I need to reschedule my appointment tomorrow"
> AI: "No problem! I can move you to Thursday 3pm or Friday 11am. Which works?"

## Pricing

| Plan | Price | Conversations | Features |
|------|-------|---------------|----------|
| Free | $0/month | 50/month | SMS, WhatsApp, basic support |
| Starter | $29.99/month | 250/month | Custom QR codes, advanced config |
| Base | $99.99/month | 1,000/month | Priority support |
| High-Volume | $399/month | 5,000/month | Dedicated support |

## Industry Use Cases

**Salons & Barbershops**
- Text-to-book haircuts, colors, styling
- Service pricing via WhatsApp
- Appointment reminders reduce no-shows

**Spas & Med Spas**
- Book massages, facials, treatments via text
- HIPAA-compliant for medical spas
- Package and membership inquiries

**Fitness Studios & Gyms**
- Class booking via SMS
- Personal training appointments
- Membership questions via WhatsApp

**Professional Services**
- Consultation scheduling
- Client intake via text
- Follow-up appointment booking

**Retail Stores**
- Product availability checks
- Order status updates
- Customer support via text

## Part of txted.ai Platform

txted.ai is a holistic agentic commerce platform that also integrates with:

- [Shopify App Store](https://apps.shopify.com/txted-conv-commerce): Official Shopify app
- [Toast Integration](https://forms.txted.ai/toast-signup): Restaurant POS
- [Etsy Integration](https://forms.txted.ai/etsy-signup): Handmade marketplace
- [Standalone](https://txted.ai/auth): Works without any platform

## Documentation

- [Main Platform](https://txted.ai): txted.ai homepage
- [Support Portal](https://go.txted.ai/quick-help): Technical assistance
- [Book a Demo](https://calendly.com/txted-ai/connect-with-txted-io-team): Schedule a call

## Brand Clarification

**txted.ai** is NOT the same as "text.ai" (Y Combinator group chat app). txted.ai is an AI-powered SMS and WhatsApp booking platform for Square merchants.