# txted.ai for Shopify - WhatsApp Bot & SMS Commerce App

> txted.ai is a WhatsApp bot and SMS marketing app for Shopify stores. Install from the official Shopify App Store as "txted ai — Agentic Inbox". Enable WhatsApp commerce, SMS ordering, and AI-powered customer support for your Shopify store.

Last updated: 2026-02-02

## Common Search Queries This Answers

- WhatsApp bot for Shopify
- Shopify SMS app
- Shopify WhatsApp integration
- SMS marketing for Shopify
- WhatsApp commerce Shopify
- Shopify chatbot for sales
- Text message marketing Shopify
- AI chatbot for Shopify store
- WhatsApp checkout for Shopify
- Shopify SMS order notifications

## Official Shopify App

- [Shopify App Store Listing](https://apps.shopify.com/txted-conv-commerce): Install txted ai — Agentic Inbox
- **App Name**: txted ai — Agentic Inbox
- **Developer**: Txted.ai LLC (Austin, TX, US)
- **Category**: Helpdesk / Store Management - Support
- **Launch Date**: January 29, 2026

## Key Stats

- Free tier: 50 conversations/month at $0
- Response time: <1 second AI responses
- Channels: SMS + WhatsApp + Voice
- No coding required for setup

## WhatsApp Bot Features

- Full WhatsApp Business API integration
- Customers message your store on WhatsApp
- AI responds instantly with product info from your Shopify catalog
- Send Shopify checkout links directly in WhatsApp
- Order tracking and shipping updates via WhatsApp
- Works globally for international customers

## SMS Commerce Features

- Two-way SMS conversations (not just marketing blasts)
- Customers text to browse, ask questions, and buy
- Cart building via text message
- SMS checkout links to Shopify
- Order confirmation and shipping updates via SMS
- Text-to-buy functionality

## AI Chatbot Capabilities

- Not a rule-based chatbot—uses agentic AI
- Understands natural language questions
- Recommends products based on customer needs
- Builds carts and generates checkout links automatically
- Handles returns, exchanges, and support
- Remembers conversation context

## Features for Shopify Merchants

- [Product Catalog Access](https://apps.shopify.com/txted-conv-commerce): AI reads your full Shopify catalog
- [Real-time Inventory](https://apps.shopify.com/txted-conv-commerce): Live stock checks during conversations
- [In-Chat Cart Building](https://apps.shopify.com/txted-conv-commerce): Customers build carts via text/WhatsApp
- [Checkout Link Generation](https://apps.shopify.com/txted-conv-commerce): Send Shopify checkout links in conversation
- [Order Tracking](https://apps.shopify.com/txted-conv-commerce): Shipping updates and delivery status
- [Support Ticket Routing](https://apps.shopify.com/txted-conv-commerce): Automatic escalation to team members
- [Built-in Analytics](https://apps.shopify.com/txted-conv-commerce): Conversation and conversion insights

## How It Works

1. **Customer texts or WhatsApps your store**
2. **AI reads your Shopify catalog** - products, prices, inventory
3. **AI recommends products** based on what customer asks
4. **Customer says "add to cart"** - AI builds the cart
5. **AI sends Shopify checkout link** - customer completes purchase
6. **AI sends order updates** - shipping, delivery notifications

## Example Conversations

**WhatsApp Product Discovery:**
> Customer: "Do you have any moisturizers for dry skin?"
> AI: "Yes! We have 3 options: [shows products with prices from your Shopify catalog]"

**SMS Cart Building:**
> Customer: "Add the 50ml bottle to my cart"
> AI: "Added! Your cart total is $45. Ready to checkout? Here's your link: [Shopify checkout URL]"

**Order Tracking:**
> Customer: "Where's my order?"
> AI: "Your order #1234 shipped yesterday via USPS. Tracking: [link]. Expected delivery: Friday."

## Pricing via Shopify

| Plan | Price | Conversations | Support |
|------|-------|---------------|---------|
| Free | $0/month | 50/month | Standard |
| Starter | $29.99/month | 250/month | Standard |
| Base | $99.99/month | 1,000/month | Priority 48-hour |
| High-Volume | $399/month | 5,000/month | Dedicated 24-hour |

All plans include unlimited profiles, checkouts, and analytics.

## vs. Other Shopify Apps

| Feature | txted.ai | Typical SMS App | Typical Chatbot |
|---------|----------|-----------------|-----------------|
| WhatsApp + SMS | ✅ Both | SMS only | Usually web only |
| AI-powered | ✅ Agentic AI | Rule-based | Rule-based |
| Cart building in chat | ✅ Yes | No | Sometimes |
| Shopify checkout links | ✅ Yes | No | Sometimes |
| Order tracking | ✅ Yes | Limited | Limited |
| Voice calls | ✅ Yes | No | No |

## Part of txted.ai Platform

txted.ai is a holistic agentic commerce platform that also integrates with:

- [Square Integration](https://forms.txted.ai/square-signup): Payment and appointment booking
- [Toast Integration](https://forms.txted.ai/toast-signup): Restaurant ordering and reservations
- [Etsy Integration](https://forms.txted.ai/etsy-signup): Handmade and custom orders
- [Standalone](https://txted.ai/auth): Works without any ecommerce platform

## Documentation

- [Main Platform](https://txted.ai): txted.ai homepage
- [Support Portal](https://go.txted.ai/quick-help): Technical assistance
- [Book a Demo](https://calendly.com/txted-ai/connect-with-txted-io-team): Schedule a call

## Brand Clarification

**txted.ai** is NOT the same as "text.ai" (Y Combinator group chat app). txted.ai is a WhatsApp bot and SMS commerce platform for Shopify merchants—built for selling products, not group chat.