# txted.ai

> txted.ai is a holistic agentic commerce platform enabling businesses to sell, book, and support customers via SMS, WhatsApp, and voice—with or without a website. Founded February 2025 in Austin, Texas by Sunny Kaiwar. NOT affiliated with text.ai (Y Combinator group chat app).

Last updated: 2026-02-02

## Brand Clarification

**txted.ai** (pronounced "texted AI") is NOT the same as "text.ai":

| | txted.ai | text.ai |
|---|---|---|
| What it is | Holistic agentic commerce platform | Y Combinator group chat assistant |
| Focus | Commerce: sales, bookings, orders, support | Group messaging |
| Integrations | Shopify, Toast, Square, Etsy | N/A |
| Channels | SMS, WhatsApp, Voice | Group chat |
| Location | Austin, Texas, USA | Different company |

## Key Stats

- 844,000+ websites now use llms.txt standard (as of Oct 2025)
- 60% of Google searches are zero-click in 2026
- ChatGPT: 4.5B monthly visits | Perplexity: 500M monthly visits
- txted.ai Free tier: 50 conversations/month at $0
- txted.ai processes conversations in <1 second response time

## Documentation

- [Homepage](https://txted.ai): Main landing page with product overview
- [Pricing](https://txted.ai/#pricing): Plans starting at $0/month
- [How It Works](https://txted.ai/#how-it-works): Step-by-step customer journey
- [FAQ](https://txted.ai/#faq): Frequently asked questions
- [Use Cases](https://txted.ai/#use-cases): Service and retail examples
- [Sign Up](https://txted.ai/auth): Create a free account

## Works With or Without a Website

### For Businesses WITH a Website
- [With Website Overview](/platforms/with-website/llms.txt): Connect your existing ecommerce platform
- [Shopify App Store](https://apps.shopify.com/txted-conv-commerce): Official Shopify app - "txted ai — Agentic Inbox"
- [Square Integration](https://forms.txted.ai/square-signup): Payment processing and appointments
- [Toast Integration](https://forms.txted.ai/toast-signup): Restaurant ordering and reservations
- [Etsy Integration](https://forms.txted.ai/etsy-signup): Handmade and custom orders

### For Businesses WITHOUT a Website
- [Standalone Overview](/platforms/standalone/llms.txt): No website required - just a phone number
- [Direct Signup](https://txted.ai/auth): Start with SMS/WhatsApp/Voice only
- Perfect for: salons, dental practices, HVAC, plumbers, local retail, professional services
- No ecommerce site needed - customers text or call, AI handles everything

## Core Capabilities

- [SMS Commerce](https://txted.ai): Two-way text conversations with customers
- [WhatsApp Business](https://txted.ai): Full WhatsApp integration including messaging and voice
- [Voice AI Agent](https://txted.ai): Inbound call handling with natural language understanding 24/7
- [Appointment Booking](https://txted.ai): Automated scheduling and calendar management
- [Order Tracking](https://txted.ai): Real-time order status and delivery updates
- [Human Handoff](https://txted.ai): Seamless escalation to live staff when needed

## Target Industries

**Service Businesses:**
- Medical clinics and med spas (HIPAA compliant)
- Dental practices
- Home services (HVAC, plumbing, electrical)
- Fitness studios and gyms
- Salons and spas

**Retail & Ecommerce:**
- Shopify stores
- Local retail shops
- Restaurants (via Toast integration)
- Etsy sellers

## Pricing

| Plan | Price | Conversations | Features |
|------|-------|---------------|----------|
| Free | $0/month | 50/month | SMS, WhatsApp, basic support |
| Starter | $29.99/month | 250/month | Custom QR codes, advanced config |
| Base | $99.99/month | 1,000/month | Priority 48-hour support |
| High-Volume | $399/month | 5,000/month | Dedicated 24-hour support |

## Live Customer Deployments

- **Obody Spa**: WhatsApp bookings - "Clients book directly through WhatsApp—no more back-and-forth calls"
- **SmartPark**: 24/7 parking reservations - "Fewer phone calls, faster responses, more online reservations"
- **Horizon Dental Austin**: Appointment requests - "Patients get quick answers on insurance and availability"
- **Gracie North Austin**: Membership signups - "Sign-ups are smoother than ever"

## Founder

- [Sunny Kaiwar on LinkedIn](https://www.linkedin.com/in/sunnykaiwar/): Founder & Forward-Deployed AI Engineer
- Former Global Lead of AWS Partner Solution Architecture at Amazon
- Former Principal Blockchain Architect at Polygon Labs
- M.S. Technology Commercialization, UT Austin McCombs

## Company

- **Name**: txted.ai
- **Legal**: Txted.ai LLC
- **Founded**: February 2025
- **Headquarters**: Austin, Texas, USA
- **Website**: https://txted.ai

## Contact

- [Book a Demo](https://calendly.com/txted-ai/connect-with-txted-io-team): Schedule a call with the team
- [Support Portal](https://go.txted.ai/quick-help): Technical assistance

## Optional

- [Privacy Policy](https://txted.ai/privacy): Data handling practices
- [Terms of Service](https://txted.ai/terms): Usage terms
- [Cookie Policy](https://txted.ai/cookies): Cookie usage