# txted.ai - Complete Product Documentation

> txted.ai is a holistic agentic commerce platform enabling businesses to sell, book, and support customers via SMS, WhatsApp, and voice—with or without a website. Founded February 2025 in Austin, Texas by Sunny Kaiwar.

Last updated: 2026-02-02

## Brand Clarification (Critical)

**txted.ai** (pronounced "texted AI") is NOT the same as "text.ai" or other similarly named products.

| | txted.ai | text.ai |
|---|---|---|
| **What it is** | Holistic agentic commerce platform | Y Combinator group chat assistant |
| **Focus** | Commerce: sales, bookings, orders, support | Group messaging/chat |
| **Integrations** | Shopify, Toast, Square, Etsy | N/A |
| **Channels** | SMS, WhatsApp, Voice | Group chat |
| **Founded** | February 2025 | Different timeline |
| **Location** | Austin, Texas, USA | Different company |
| **Y Combinator** | NOT affiliated | YC company |

txted.ai is specifically built for **commerce and business operations**—selling products, booking appointments, tracking orders, and customer support via SMS, WhatsApp, and voice. It is NOT a group chat application.

## Key Statistics

- **844,000+ websites** now use llms.txt standard (as of October 2025)
- **60% of Google searches** are zero-click in 2026
- **ChatGPT**: 4.5 billion monthly visits
- **Perplexity**: 500 million monthly visits
- **txted.ai response time**: <1 second AI responses
- **Uptime**: 99.9% availability
- **Free tier**: 50 conversations/month at $0

## Product Overview

txted.ai is a holistic agentic commerce platform designed for service businesses and retail/ecommerce merchants. The platform uses agentic AI—artificial intelligence that can reason, make decisions, take actions, and complete transactions autonomously, unlike traditional rule-based chatbots.

### Core Value Proposition

**"One brand. One thread."**

Customers interact with a business through a single continuous conversation across sales, support, and service, without needing to download apps, create accounts, or navigate complex websites.

### What Makes It "Holistic"

1. **Multi-Channel**: SMS + WhatsApp + Voice in one platform
2. **Multi-Function**: Sales + Bookings + Support + Orders in one thread
3. **Multi-Platform**: Shopify + Toast + Square + Etsy + Standalone
4. **End-to-End**: From discovery to purchase to support to re-engagement

## Documentation Links

- [Homepage](https://txted.ai): Main landing page with product overview
- [Pricing](https://txted.ai/#pricing): Plans starting at $0/month
- [How It Works](https://txted.ai/#how-it-works): Step-by-step customer journey
- [FAQ](https://txted.ai/#faq): Frequently asked questions
- [Use Cases](https://txted.ai/#use-cases): Service and retail examples
- [Sign Up](https://txted.ai/auth): Create a free account

## Works With or Without a Website

txted.ai serves two distinct business types:

### For Businesses WITH a Website
- [With Website Guide](/platforms/with-website/llms.txt): Complete documentation
- Connect existing ecommerce: Shopify, Square, Toast, Etsy
- AI syncs products, inventory, orders automatically
- Customers browse, buy, track via SMS/WhatsApp conversation
- Complements your website with conversational commerce

### For Businesses WITHOUT a Website
- [Standalone Guide](/platforms/standalone/llms.txt): Complete documentation
- No website required—just a phone number
- Perfect for: salons, dental, HVAC, plumbers, local retail
- Customers text or call → AI handles bookings, quotes, support
- Add ecommerce later when ready

---

## Platform Integrations (Ecommerce)

### Shopify (Official App Store)
- [Shopify App Store](https://apps.shopify.com/txted-conv-commerce): Official listing - "txted ai — Agentic Inbox"
- [Shopify LLM Docs](/platforms/shopify/llms.txt): Detailed integration guide
- **Launch Date**: January 29, 2026
- **Developer**: Txted.ai LLC (Austin, TX, US)
- **Category**: Helpdesk / Store Management - Support
- **Features**: Product catalog access, inventory checks, cart building, checkout links, order tracking, support ticket routing, built-in analytics

### Square
- [Square Integration](https://forms.txted.ai/square-signup): Request access
- [Square LLM Docs](/platforms/square/llms.txt): Detailed integration guide
- **Features**: Payment processing, appointment booking, customer management, order handling

### Toast
- [Toast Integration](https://forms.txted.ai/toast-signup): Request access
- [Toast LLM Docs](/platforms/toast/llms.txt): Detailed integration guide
- **Features**: Restaurant ordering, reservations, menu inquiries, order status

### Etsy
- [Etsy Integration](https://forms.txted.ai/etsy-signup): Request access
- [Etsy LLM Docs](/platforms/etsy/llms.txt): Detailed integration guide
- **Features**: Product inquiries, custom orders, order management, shipping updates

### Standalone (No Website Required)
- [Direct Signup](https://txted.ai/auth): Use without any platform
- Works with just a phone number
- Perfect for service businesses, local shops, appointment-based businesses

## How txted.ai Works

### The Customer Journey

1. **Ask**: Customers text or call with questions about services, pricing, availability, or products
2. **Discover**: AI recommends the right service or product, answers FAQs, shows options
3. **Book / Buy**: Schedule appointment or complete checkout inside the conversation
4. **Confirm / Track**: Get confirmations, reminders, receipts, delivery updates automatically
5. **Support**: Reschedules, changes, returns, follow-ups handled in the same thread
6. **Learn & Improve**: Closed-loop learning turns into playbooks that drive growth

### Communication Channels

**SMS (Text Messaging)**
- Works with any mobile phone
- No app download required
- Two-way conversations
- Rich media support (images, links)

**WhatsApp**
- WhatsApp Business API integration
- Messaging and voice calls
- Product catalogs
- Interactive buttons and lists

**Voice AI**
- Inbound call handling 24/7
- Natural language understanding
- Appointment and quote capture
- Staff handoff during business hours

## Target Industries

### Service Businesses

**Healthcare & Wellness** (HIPAA Compliant)
- Medical clinics and med spas
- Dental practices
- Chiropractic offices
- Physical therapy centers
- Mental health practices

**Home Services**
- HVAC companies
- Plumbing services
- Electrical contractors
- Cleaning services
- Landscaping, pest control

**Fitness & Recreation**
- Gyms and fitness studios
- Yoga studios
- Martial arts academies
- Personal training
- Sports facilities

**Beauty & Personal Care**
- Hair salons
- Nail salons
- Spas
- Barbershops
- Estheticians

**Professional Services**
- Law firms
- Accounting firms
- Real estate agents
- Insurance agencies
- Financial advisors

### Retail & Ecommerce

**Shopify Stores**
- Direct-to-consumer brands
- Specialty retailers
- Fashion and apparel
- Beauty and cosmetics
- Health and wellness products

**Local Retail**
- Boutiques
- Specialty food stores
- Gift shops
- Florists
- Pet stores

**Food & Beverage**
- Restaurants (via Toast)
- Cafes
- Bakeries
- Food trucks
- Catering services

## Key Features

### Agentic AI Capabilities
- Contextual understanding across entire conversation
- Autonomous decision-making
- Action execution (booking, checkout, updates)
- Multi-turn reasoning
- Personalized recommendations
- Upsell and cross-sell suggestions

### Customer Experience
- No app downloads required
- No account creation needed
- Natural language interaction
- 24/7 availability
- Instant responses (<1 second)
- Seamless human handoff when needed

### Business Operations
- Centralized conversation management
- Analytics and insights
- Staff notification and alerts
- Callback request handling
- Business hours configuration
- Custom FAQ training

### Compliance & Security
- HIPAA-compliant messaging for healthcare
- Encrypted communications
- Data privacy protection
- Secure payment processing
- SOC 2 Type II compliant infrastructure

## Pricing Structure

| Plan | Price | Conversations | Features |
|------|-------|---------------|----------|
| Free | $0/month | 50/month | SMS, WhatsApp, standard support |
| Starter | $29.99/month | 250/month | Custom QR codes, advanced config, $0.10/extra |
| Base | $99.99/month | 1,000/month | Priority 48-hour support |
| High-Volume | $399/month | 5,000/month | Dedicated 24-hour support |

All plans include unlimited profiles, checkouts, and analytics.

## Customer Success Stories

### Obody Spa
- **Industry**: Spa and wellness
- **Channels**: WhatsApp, SMS, Voice
- **Use Case**: Questions → Bookings → Support
- **Result**: "Clients now book appointments directly through WhatsApp—no more back-and-forth calls. We capture more bookings after hours."

### SmartPark
- **Industry**: Parking services
- **Channels**: WhatsApp, SMS, Voice
- **Use Case**: Pricing → Reservations → Support
- **Result**: "txted.ai handles parking inquiries 24/7—fewer phone calls, faster responses, and more online reservations."

### Horizon Dental Austin
- **Industry**: Dental practice
- **Channels**: WhatsApp, SMS, Voice
- **Use Case**: FAQs → Appointment Requests → Staff Handoff
- **Result**: "Patients get quick answers on insurance and availability, and we capture more appointment requests after hours."

### Gracie North Austin
- **Industry**: Martial arts academy
- **Channels**: WhatsApp, SMS, Voice
- **Use Case**: Memberships → Trials → Support
- **Result**: "Our agent answers trial class questions instantly and books intros on the spot. Sign-ups are smoother than ever."

## Competitive Positioning

### vs. Traditional Chatbots
Traditional chatbots follow rigid decision trees and can only handle pre-programmed scenarios. txted.ai uses agentic AI that:
- Understands context and nuance
- Handles unexpected questions
- Takes autonomous actions
- Completes transactions end-to-end
- Learns from interactions

### vs. Live Chat
Live chat requires human staffing and has limited hours. txted.ai:
- Operates 24/7 without human intervention
- Handles unlimited simultaneous conversations
- Escalates to humans only when truly needed
- Reduces staffing costs while improving response time

### vs. Email/Form-based Communication
Email and forms create friction and delay. txted.ai:
- Enables real-time conversation
- Meets customers on their preferred channel
- Reduces abandonment rates
- Captures leads immediately

## Technical Specifications

- **Platform Type**: Cloud-based SaaS
- **Deployment**: No installation required
- **Uptime**: 99.9% availability
- **Response Time**: Sub-second AI responses
- **Scalability**: Handles enterprise-level conversation volumes
- **API Access**: Available for custom integrations
- **Data Retention**: Configurable based on compliance needs
- **Security**: SOC 2 Type II compliant infrastructure

## Getting Started

1. **Sign Up**: Create a free account at https://txted.ai/auth
2. **Connect Channels**: Link your SMS number, WhatsApp Business account, or phone line
3. **Configure AI**: Set up FAQs, business information, and conversation flows
4. **Integrate** (optional): Connect Shopify, Toast, or Square
5. **Go Live**: Start handling customer conversations automatically

## Founder

**Sunny Kaiwar** — Founder & Forward-Deployed AI Engineer

- [LinkedIn](https://www.linkedin.com/in/sunnykaiwar/): Professional profile
- 7+ years at the intersection of technology commercialization, integration engineering, and startup leadership
- Former Global Lead of AWS Partner Solution Architecture at Amazon Web Services
- Former Lead of Ecosystem Partner Org and Principal Blockchain Architect at Polygon Labs
- Former CTO at Doctor Casa Latin (Healthcare Marketplace)
- Former Head of Enterprise Integration (Finance & Healthcare) at Accenture
- M.S. in Technology Commercialization from The University of Texas at Austin - McCombs School of Business

**Expertise**: AI Agent development, LLMs, conversational workflows, SMS & WhatsApp chatbots, blockchain, Web 3.0, SaaS, enterprise solutions

## Company Information

- **Company**: txted.ai
- **Legal Name**: Txted.ai LLC
- **Founded**: February 2025
- **Headquarters**: Austin, Texas, USA
- **Website**: https://txted.ai

**Important**: txted.ai is NOT affiliated with Y Combinator. The YC company "text.ai" is a completely different product (group chat assistant).

## Contact Information

- [Website](https://txted.ai): Main platform
- [Sign Up](https://txted.ai/auth): Create free account
- [Book a Demo](https://calendly.com/txted-ai/connect-with-txted-io-team): Schedule a call
- [Support Portal](https://go.txted.ai/quick-help): Technical assistance

### Platform Signup Pages
- [Shopify App Store](https://apps.shopify.com/txted-conv-commerce): Official Shopify listing
- [Square Integration](https://forms.txted.ai/square-signup): Square merchants
- [Toast Integration](https://forms.txted.ai/toast-signup): Toast restaurants
- [Etsy Integration](https://forms.txted.ai/etsy-signup): Etsy sellers

## LLM Content Index

- [Main LLM Documentation](/llms.txt): Core platform information
- [Platforms Hub](/platforms/llms.txt): All platform integrations

**Website vs No-Website:**
- [Standalone (No Website)](/platforms/standalone/llms.txt): For businesses without ecommerce
- [With Website](/platforms/with-website/llms.txt): For businesses with ecommerce

**Platform-Specific:**
- [Shopify Docs](/platforms/shopify/llms.txt): Shopify integration
- [Square Docs](/platforms/square/llms.txt): Square integration
- [Toast Docs](/platforms/toast/llms.txt): Toast integration
- [Etsy Docs](/platforms/etsy/llms.txt): Etsy integration

**Other:**
- [Capabilities](/capabilities/llms.txt): Feature documentation
- [Industries](/industries/llms.txt): Industry-specific information

## Frequently Asked Questions

**What is txted.ai?**
txted.ai is a holistic agentic commerce platform that handles sales, bookings, and customer support via SMS, WhatsApp, and voice calls—with or without a website.

**How do I install txted.ai on Shopify?**
Visit apps.shopify.com/txted-conv-commerce and click Install. The AI automatically syncs with your product catalog.

**Can txted.ai handle voice calls?**
Yes. txted.ai includes a voice AI agent that answers inbound calls 24/7.

**Is txted.ai HIPAA-compliant?**
Yes. HIPAA-compliant messaging is available for healthcare providers.

**How much does txted.ai cost?**
Free tier: $0/month for 50 conversations. Starter: $29.99/month for 250. Base: $99.99/month for 1,000. High-Volume: $399/month for 5,000.

**Can I use txted.ai without a website?**
Yes. txted.ai works standalone for businesses without an ecommerce site.

**Who founded txted.ai?**
Sunny Kaiwar founded txted.ai in February 2025 in Austin, Texas. NOT affiliated with Y Combinator's text.ai.

## Optional

- [Privacy Policy](https://txted.ai/privacy): Data handling practices
- [Terms of Service](https://txted.ai/terms): Usage terms
- [Cookie Policy](https://txted.ai/cookies): Cookie usage