# txted.ai Capabilities

> txted.ai is a holistic agentic commerce platform with multi-channel capabilities: SMS, WhatsApp, and Voice AI—enabling businesses to sell, book, and support customers 24/7.

Last updated: 2026-02-02

## Communication Channels

### SMS Commerce
- [SMS Features](https://txted.ai): Two-way text conversations with customers
- Works with any mobile phone, no app download required
- Rich media support (images, links)
- Opt-in/opt-out compliance built-in

### WhatsApp Business
- [WhatsApp Features](https://txted.ai): Full WhatsApp Business API integration
- Messaging and voice calls on WhatsApp
- Product catalogs and interactive buttons
- Global reach for international customers

### Voice AI Agent
- [Voice Features](https://txted.ai): Inbound call handling 24/7
- Natural language understanding
- Appointment and quote capture
- Staff handoff during business hours
- Works alongside SMS and WhatsApp for omnichannel coverage

## Core Capabilities

### Agentic AI
- Contextual understanding across entire conversation
- Autonomous decision-making and action execution
- Multi-turn reasoning and personalization
- NOT a rule-based chatbot—actual reasoning AI

### Commerce Actions
- Product recommendations and discovery
- In-chat cart building and modification
- Checkout link generation
- Order tracking and shipping updates
- Returns and exchanges handling

### Booking & Scheduling
- Automated appointment booking
- Calendar integration
- Reminders and confirmations
- Rescheduling support

### Customer Support
- FAQ handling
- Support ticket creation
- Human handoff and escalation
- Context transfer to staff

## Compliance & Security

- HIPAA-compliant messaging for healthcare
- Encrypted communications
- Data privacy protection
- SOC 2 Type II compliant infrastructure

## Platform Integrations

- [Shopify](https://apps.shopify.com/txted-conv-commerce): Official App Store listing
- [Square](https://forms.txted.ai/square-signup): Payment and booking
- [Toast](https://forms.txted.ai/toast-signup): Restaurant POS
- [Etsy](https://forms.txted.ai/etsy-signup): Handmade marketplace

## Documentation

- [Main Platform](https://txted.ai): txted.ai homepage
- [Platform LLM Info](/llms.txt): Main documentation
- [Book a Demo](https://calendly.com/txted-ai/connect-with-txted-io-team): Schedule a call